Cougar Quest 2009 Evaluation

For Parents

Thank you for your commitment to enriching your child’s intellectual and social growth through participation in Cougar Quest.  Now that your child has had a chance to tell you about their Cougar Quest experience, we would appreciate your input as we plan for next year.  Your response is voluntary and you may leave any question blank, but completion is greatly appreciated.  Responses to the survey will be summarized and results will be reported to the program manager and director.  No names will be used in the reporting of results.

Parent / Guardian First Name (optional):
Parent / Guardian Last Name (optional):
Student First Name (optional):
Student Last Name (optional):

Week(s) attended Grades7-9 Grades 9-12 Both Weeks

1. How did you first learn about Cougar Quest? (Please be specific, school, friend, brochure, PTA, newspaper (name of newspaper), web search, etc.)

Please rate your child’s overall development as it pertains to the differences you've seen in her/him after camp.

2. Your child’s attitude toward education/college.	1 Great Improvement 2 Some Improvement 3 Same 4 Some Regression 5 Great Regression
3. Mental development in the areas of his/her workshops.	1 Great Improvement 2 Some Improvement 3 Same 4 Some Regression 5 Great Regression
4. Growth in social skills.	1 Great Improvement 2 Some Improvement 3 Same 4 Some Regression 5 Great Regression
Please rate your experience surrounding Cougar Quest.
5. Friendliness of the administrative staff (Camp director, camp manager, and office staff).	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
6. Care and Concern shown by the staff.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
7. Knowledge base of staff.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
8. Customer service of staff.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
9. Appearance of staff.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
10. Telephone Etiquette.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
11. Variety and topics of the workshops offered.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
12. Communication: Effectiveness and timeliness of e-mail responses to your questions.  Communication: Effectiveness and timeliness of phone calls and messages left on answering machines.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
13. Communication: Effectiveness and timeliness of information regarding necessary paperwork to attend camp	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
14.Finances: The processing and handling of CQ deposits, payments, and/or refunds.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
15.Cost of camp in comparison to the benefits received by your child.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
16. Navigability and look of the CQ Web site.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
17. Information (amount and depth) displayed on the CQ Web site.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
18. Online registration process.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
19. Effectiveness and timeliness of registration confirmation.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
20. Mail registration process.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
21. Pictures of camp activities displayed online.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
22. The safety of my child and their well being while at camp.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
23. Check in process.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
24. Check out process.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
25. First aid/Health and Wellness Services help provided at  camp.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
26. Focus of camp counselors and night watch on serving the needs of the campers.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
27. Your child’s counselor.	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
28. Was your child positive about his/her counselor?	1 Very Satisfied 2 Somewhat Satisfied 3 No Opinion 4 Somewhat Dissatisfied 5 Very Dissatisfied 6 N/A
29. Any comments we can pass along?

Please type the following:
(It keeps us from getting robot entrees.)

Thank you for taking the time to help us plan next year’s COUGAR QUEST program.

     Linda Schoepflin                                                                     Kim Mueller
     Director, Cougar Quest                                                          Manager, Cougar Quest